Terms and Conditions
Last updated: August 1, 2025
SendDeck Limited ("SendDeck", "we", "our" or "us") operates a dispatch marketplace and mobile application serving Lagos and Nigeria. By accessing and using our Website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services. These Terms govern your access to and use of our Website and services.
Acceptance of Terms
1By accessing and using SendDeck Limited's website (the'Website), you agree to be bound by these Terms and Conditions. Your continued use constitutes acceptance of these Terms and any modifications thereto.
Agreement to Terms
If you do not agree to these Terms, you must not access or use the Website. Your continued use of the Website constitutes your acceptance of these Terms and any modifications thereto.
It is your responsibility to review these Terms periodically for updates.
Intellectual Property
2All content on this Website, including but not limited to text, graphics, logos, images, software, and other materials (the "Content"), is the property of SendDeck Limited or its licensors.
Copyright Protection
The Content is protected by copyright, trademark, and other intellectual property laws of the Federal Republic of Nigeria and international conventions.
Limited License
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its Content solely for your personal or internal business purposes.
Restrictions
You may not reproduce, modify, distribute, display, perform, or otherwise use the Content for any commercial purpose without the prior written consent of SendDeck.
User Conduct
3You agree to use the Website in a responsible and lawful manner. The following activities are strictly prohibited:
Illegal Activities
Using the Website for any illegal or unauthorized purpose, including transmitting harmful, violent, threatening, abusive, harassing, defamatory, obscene, libelous, or otherwise objectionable content.
Security Violations
Attempting to interfere with the operation or security of the Website, including hacking, introducing viruses, worms, or other malicious code.
Misrepresentation
Misrepresenting your identity or affiliation with any person or entity, or collecting personally identifiable information from other users without their consent.
Platform Disruption
Engaging in any activity that disrupts or degrades the performance of the Website or the experience of other users.
The Company reserves the right to investigate and take appropriate legal action against anyone who violates this clause, including reporting such activity to law enforcement authorities.
Data Usage and Data Protection
4Your use of the Website may involve the collection and processing of your personal data. We are committed to protecting your privacy.
Compliance
The Company complies with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and, to the extent applicable, the General Data Protection Regulation (GDPR).
Privacy Policy
Our practices regarding the collection, use, and disclosure of your personal data are described in our Privacy Policy, which is incorporated into these Terms by reference.
Data Processing Principles
We adhere to principles of lawful, fair, and transparent processing, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
Your Rights
You have rights regarding your personal data as outlined in our Privacy Policy, including the right to access, rectify, erase, restrict processing, object to processing, and data portability where applicable.
Disclaimer of Warranties
5The Website and its Content are provided on an 'AS IS' and 'AS AVAILABLE' basis without any warranties of any kind.
No Warranties
To the fullest extent permitted by applicable law, SendDeck disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
Service Availability
SendDeck does not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
Content Accuracy
The Company does not warrant the accuracy, completeness, or reliability of any Content on the Website. Any reliance you place on such information is strictly at your own risk.
Links to Third-Party Websites
6The Website may contain links to third-party websites that are not owned or controlled by SendDeck.
No Endorsement
These links are provided for your convenience only, and SendDeck does not endorse the content, products, services, or privacy practices of these third-party websites.
No Responsibility
SendDeck has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites.
No Liability
SendDeck shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services.
We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.
Limitation of Liability
7To the fullest extent permitted by applicable law, SendDeck's liability is limited as follows:
Exclusion of Damages
In no event shall SendDeck, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses.
Maximum Liability
In no event shall the total aggregate liability of SendDeck to you for all claims arising out of or relating to these Terms or your use of the Website exceed the amount of N100,000.00 (One Hundred Thousand Naira).
Application
The foregoing limitation of liability shall apply regardless of the cause of action, whether in contract, tort (including negligence), strict liability, or otherwise.
Governing Law and Jurisdiction
8These Terms shall be governed by and construed in accordance with Nigerian law.
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
Jurisdiction
Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the relevant courts located in the Federal Republic of Nigeria.
Consent to Jurisdiction
You hereby irrevocably consent to the jurisdiction of such courts.
Changes to Terms
9SendDeck reserves the right to modify or update these Terms at any time.
Modification Rights
SendDeck reserves the right to modify or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website.
Acceptance of Changes
Your continued use of the Website after the posting of any revised Terms constitutes your acceptance of such changes.
Your Responsibility
It is your responsibility to review these Terms periodically for updates. The 'Last Updated' date at the top of this page indicates when these Terms were last revised.
Termination
10SendDeck may terminate or suspend your access to the Website at any time.
Termination Rights
SendDeck may, in its sole discretion, terminate or suspend your access to all or part of the Website, with or without notice and for any reason, including but not limited to your breach of these Terms.
Effect of Termination
Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
FAQs.
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Ans.
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How do I create an account and request a delivery?
Download the SendDeck app, sign up with your phone number and email, tap Send a Package, enter your pickup and drop-off addresses, choose a delivery type, and confirm payment. You'll receive notifications as a rider is assigned and when they arrive.
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Choose Send a Package, enter your pick-up and drop-off locations, package details, and then complete payment.
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